At Spelaya-Sparzha Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request information about our services
- Book a tour or travel package
- Participate in promotions or surveys
- Contact our customer service
This information may include:
- Name, email address, and phone number
- Billing and payment information
- Travel preferences and requirements
- Passport details (for international travel bookings)
- Health information (such as dietary restrictions or mobility issues that may affect your travel)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Operating system
- Pages visited and time spent on those pages
- Referring website or application
- Geographic location (country or city level)
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and provide personalized experiences. For more information about our use of cookies, please see our Cookie Policy.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and fulfill your travel bookings and requests
- Communicate with you about your bookings, inquiries, and our services
- Send you marketing communications, newsletters, and promotional materials
- Personalize your experience and deliver content relevant to your interests
- Monitor and analyze usage patterns and trends
- Protect against fraud, unauthorized transactions, and other misuses
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Tour operators and accommodations providers
- Payment processors
- Customer service providers
- IT and system administrators
- Marketing and analytics services
These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.
3.4 With Your Consent
We may share your information with third parties when we have your consent to do so.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
5. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time, where we rely on consent to process your information
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6.1 Australian Privacy Rights
For Australian residents, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you are an Australian resident and believe that we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).
7. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Spelaya-Sparzha Tours
120 Collins Street
Melbourne, VIC 3000
Australia
Email: [email protected]
Phone: +61 3 9653 9000